Privacy Policy

This privacy policy describes how Sydney Voice Studio collects, uses, and protects your information when you use our online platform and services. We are committed to protecting your privacy and handling your data transparently and in accordance with applicable privacy laws, including the General Data Protection Regulation (GDPR) and the Australian Privacy Principles.

Information We Collect

We collect information you provide directly to us. This includes, but is not limited to, information you provide when you register for an account, enrol in lessons or workshops, request information, participate in surveys, communicate with us, or otherwise use our services. The types of information we may collect include contact details, payment information, information about your musical background and goals, and any other information you choose to provide.

We also automatically collect certain information when you access or use our site. This information may include your IP address, browser type, operating system, access times, pages viewed, links clicked, and information about your activity on our site. We may also collect information about the device you use to access our service.

How We Use Your Information

We use the information we collect for various purposes, including to:

• Provide, operate, and maintain our services, including delivering vocal lessons, workshops, and other educational programs.
• Process your transactions and manage your accounts.
• Communicate with you, respond to your inquiries, and provide customer support.
• Improve, personalise, and expand our services and develop new offerings.
• Understand and analyse how you use our site.
• Detect, prevent, and address technical issues and fraudulent activity.
• Comply with legal obligations.

Sharing Your Information

We do not share your personal information with third parties except in the following circumstances:

• With service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, and hosting services. These providers are obligated to protect your information.
• To comply with legal obligations, such as responding to lawful requests from public authorities or protecting our rights and property.
• With your consent or at your direction.
• In connection with a merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company, provided that the acquiring entity agrees to protect your information in a manner consistent with this privacy policy.

We do not sell your personal information to third parties.

Your Data Protection Rights

Depending on your location and applicable laws, you may have certain rights regarding your personal data. These may include the right to:

• Access the personal information we hold about you.
• Request the correction of inaccurate personal information.
• Request the erasure of your personal information.
• Object to the processing of your personal information.
• Request restriction of processing of your personal information.
• Request data portability.
• Withdraw consent at any time, where we have processed your personal information based on your consent.
• Lodge a complaint with a supervisory authority.

To exercise any of these rights, please contact us using the contact details provided below. We will respond to your request in accordance with applicable law.

Data Security

We implement reasonable technical and organisational measures designed to protect your personal information from unauthorised access, use, alteration, and disclosure. However, please be aware that no security measures are perfect or impenetrable, and we cannot guarantee the absolute security of your information.

Cookies and Tracking Technologies

We may use cookies and similar tracking technologies (like web beacons and pixels) to collect and use information about you. Cookies are small data files stored on your device that help us improve our site and your experience, see which areas and features of our site are popular, and count visits. You can control the use of cookies through your browser settings.

Third-Party Links

Our site may contain links to third-party websites or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party sites you visit.

Data Retention

We retain your personal information only for as long as is necessary for the purposes set out in this privacy policy, for as long as your account is active, or as needed to provide you services, and for the purposes of satisfying any legal, accounting, or reporting requirements. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise it or, if this is not possible, securely store your personal information and isolate it from any further processing until deletion is possible.

Contact Us

If you have questions about this privacy policy or our data practices, please contact us by mail at the following address:

Sydney Voice Studio
105 Pitt Street, Suite 502,
Sydney, New South Wales, 2000
Australia

Changes to This Privacy Policy

We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page. You are advised to review this privacy policy periodically for any changes. Changes to this privacy policy are effective when they are posted on this page.